Frequently asked questions

We do not accept returns on collectible items due to their delicate nature and the risk of damage during shipping. However, if there's an issue with your order, please contact our customer service team for assistance.

We're based in Eugene, Oregon, but we're an online-only store. Unfortunately, we don't offer local pick-up or in-person delivery at this time.

You can request a cancellation up to 24 hours before we ship your order. If you request a cancellation later, it might be missed. A 9% processing fee will be automatically deducted from your refund. By requesting a cancellation, you agree to these terms.

To prevent bots and fraud, our service team reviews each transaction to avoid chargebacks. We might contact you to confirm your purchase. If we can't reach you, we may cancel and refund your order. Please ensure your contact information is up to date when making a purchase.

If you have any more questions or need further assistance, feel free to email us at info@firestormcollectibles.com. We're here to help!