Question 1

What is Your Return Policy?

Accepted Answer

We do not accept returns on collectible items due to their delicate nature and the risk of damage during shipping. However, if there's an issue with your order, please contact our customer service team for assistance.

Question 2

Do You Offer Local Delivery or Have a Physical Store?

Accepted Answer

We're based in Eugene, Oregon, but we're an online-only store. Unfortunately, we don't offer local pick-up or in-person delivery at this time.

Question 3

What is Your Cancellation Policy?

Accepted Answer

You can request a cancellation up to 24 hours before we ship your order. If you request a cancellation later, it might be missed. A 9% processing fee will be automatically deducted from your refund. By requesting a cancellation, you agree to these terms.

Question 4

Why Are My Funds on Hold or My Order Canceled?

Accepted Answer

To prevent bots and fraud, our service team reviews each transaction to avoid chargebacks. We might contact you to confirm your purchase. If we can't reach you, we may cancel and refund your order. Please ensure your contact information is up to date when making a purchase.

Question 5

Got More Questions?

Accepted Answer

If you have any more questions or need further assistance, feel free to email us at info@firestormcollectibles.com. We're here to help!

FAQ

Frequently asked questions

What is Your Return Policy?

Do You Offer Local Delivery or Have a Physical Store?

What is Your Cancellation Policy?

Why Are My Funds on Hold or My Order Canceled?

Got More Questions?